Terms and Conditions

These Terms and Conditions set out the terms of the agreement between you and Chelsea Furniture Pty. Ltd. ABN 655 444 223  of 1680, Dandenong Road, Oakleigh East, Vic 3166, Australia. In this document, the terms “we” “us” and “our” refer to “Chelsea furniture”.

The Chelsea Furniture (CF) website displays prices in Australian currency and includes GST. Payment methods accepted include Visa, MasterCard, CF gift cards/vouchers, and PayPal (for eBay purchases only). Sale prices during promotions are shown alongside the Recommended Retail Price (RRP) for reference. Prices are subject to change, and the company reserves the right to amend them without further notification. Full payment must be made before delivery.

To protect your payment information, we have partnered with a payment provider to handle secure credit card payments worldwide. We do not store your credit card information after your order is completed. All financial information is encrypted to keep it secure. We will send you an email confirmation of your order; please ensure your contact information is accurate so we can verify the security of your order.

  • Orders will only be processed once full payment, including GST, has been received.
  • CF will match the advertised price during promotional periods as long as the order has not been delivered or collected and the invoice purchase date is within 60 days of the promotional period. If the invoice is already paid in full, you will be issued a credit note for the difference to be used on any future invoice. If the invoice is not paid in full, we will adjust the invoice to match the new price as long as you notify us within the specified time frame.
  • The delivery charge for your order will be calculated during the checkout process when purchasing online, or when confirming delivery at the point of purchase for in-store purchases.
  • Special orders cannot be cancelled or altered once the order is placed, and a termination fee of fifty per cent (50%) of the total purchase value is applicable (Special order options are not available online as we would require our customers to sign off on custom orders).
  • CF customer’s order may take up to 12 weeks to be available, and it is the customer’s responsibility to find a place to store the product after that period. It is important to note that the company is not responsible for any damage to the product due to storage issues.
  • This statement indicates that the prices for the company’s products may fluctuate without notice due to factors such as increases in the cost of materials or shipping. It means that the customer should be aware that the prices they see at the time of purchase may not be the same in the future and the company will not provide any notice of these changes.
  • For All purchase orders for the customer to receive their order, they must finalise their purchase and make full payment before the product is confirmed for delivery or pickup. The company will not confirm any delivery or collection until the payment has been received and cleared.
  • CF will not apply discounts to an order after it has been placed and finalised. It means that the customer should make sure to use any promotional discounts they have at the time of purchase, as they will not be able to receive any discounts once the order has been placed.
  • CF aims to ship and deliver orders within 1-3 weeks of them becoming available. However, this is an approximation and may change. The estimated time of arrival (ETA) provided is not guaranteed and may be subject to change due to factors such as shipping delays or product availability. The company will try to communicate any changes to the ETA when they become aware.
  • If the customer changes their mind about their order, they have some options. If the order balance has not been paid in full, they can remove or exchange items to the value of the initial deposit they paid, but the balance may not be reduced below this amount. If the order is already paid in full, the customer will receive a credit note for the full amount of the invoice, which will be valid for 24 months. They can also exchange an item on their order for another, as long as it is within the conditions mentioned.
  • If the customer changes their mind after receiving their item(s), the company will accept returns of the product as long as it is in its original, unopened packaging and is returned within 7 days of delivery or collection. The customer must schedule and pay for the return delivery in advance. If the customer opts for a refund, a 30% cancellation fee will be applied to the total value of the returned item(s). If the customer chooses store credit, this fee will not be applied.
  • Once the customer has received the items, the company (Chelsea Furniture ) will not accept returns of items that have been unboxed, assembled or soiled. If the customer has changed their mind or no longer wants the items, the company will not accept the returns for these reasons. It means that the customer should be sure that they want to keep the items before unboxing, assembling or using them.
  • CF of any imperfections in the product(s) within 48 hours of receiving or picking up the goods. The company (Chelsea Furniture ) does not guarantee that an item will be replaced if the customer’s request is deemed unreasonable or falls outside the normal variations expected with the product. It means that the customer should inspect the product as soon as possible and inform the company if there is any issue with it, and that the company has the discretion to decide whether or not to replace the item if the customer’s request is not considered reasonable.
  • CF customers must notify the company (CF) of any imperfections or dissatisfaction with the delivered products and provide photographic or video proof of the issue. The company reserves the right to decline the customer’s claim if they reject goods without providing adequate evidence. The customer should take photographs or videos of any imperfections or issues with the product before rejecting it, as the company will not accept claims without this evidence.
  • CF the customer must notify the company (CF) of any imperfections or dissatisfaction with the delivered products and provide photographic or video proof of the issue. The company reserves the right to decline the customer’s claim if they reject goods without providing adequate evidence. The customer should take photographs or videos of any imperfections or issues with the product before rejecting it, as the company will not accept claims without this evidence.
  • all quotes provided by the CF are valid until the date stated on the quote. The quotes must be written and issued through the company’s system to be redeemed. Quotes given verbally or not on the company’s system are not valid. If there is no end date stated on the quote, it will be valid until the end of the promotion that was active when the quote was issued. It means that the customer should pay attention to the expiration date on the quote and ensure that it is issued through the company’s system to redeem it.
  • CF, or the company in question, may reject or restrict the number of certain goods in an order without any liability to the customer for various reasons such as lack of inventory or supply, errors or inaccuracies in the product information, or issues with the customer’s account or the payment method. Those are included:

– A product in the order may be discontinued and unavailable.

– The shipping fee quoted by the company may be deemed excessive.

– There may be errors in the price, product, or description displayed on the website or in-store.

– The order may trigger fraud prevention protocols.

– The company may believe that rejecting or restricting the number of certain goods is necessary or expedient for other reasons.

  • Chelsea Furniture can cancel the order due to a manufacturing fault, or our factory is out of order 15 days after the order. According to this statement, Chelsea Furniture reserves the right to cancel an order under specific circumstances. They can cancel the order if there is a manufacturing fault or if their factory faces issues that would prevent them from fulfilling the order within 15 days from the date the order was placed. This cancellation policy is likely in place to protect the interests of both the company and the customer in cases where unforeseen problems arise.